The benefits under this Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA) as well as any other applicable acts.
We guarantee to refund unworn items when you return it in sellable condition, with the original receipt and packaging, within 7 days of your purchase. Motorcycle Store reserves the express right to determine whether the returned product is deemed sellable.
Email info@motorcyclestore.co.za so that we can arrange our courier to collect the product on our behalf.
Please note we are not currently able to offer exchanges online.
A refund will be provided to you by means of an EFT payment to your bank account. Please allow 3-7 working days from the day your return is processed for your account to be credited.
If the reason for the return is due to an error by the Motorcycle Store, we will cover the costs of collecting and returning the correct item.
All returned items need to be unused and in perfect condition, with all tags attached and in their original packaging. We cannot accept returns of damaged products, non-saleable products.
Items under warranty may be subject to assessment or repair if returned as faulty.
Delays in return processing may be experienced over public holidays, during busy sale or promotional periods due to higher volumes.

To obtain a refund please send us an email with your reason for exchange or refund. Goods correctly supplied will be at your expense, and will only be collected once you have paid for the return shipping.
Please package all returned goods carefully so that the item does not become damaged in transit. Please include the reason for return and a copy of the original invoice. In the event that you elect to return the goods to us via this channel all risks will be for your account.
A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned.

Please send an email to info@motorcyclestore.co.za, to inform that you would like to send a product for an exchange or return.
After you have submitted your return request, one of our staff members will contact you to confirm this is a valid request. Please supply the contact person and address where the parcel must be collected. Once the items have been received by our warehouse, we will inspect the goods and authorise the refund.

Please be advised that we will not accept any returns or exchanges without the original purchase invoice, or if the tags and packaging have been removed.
If you have any questions about our return policy, return and exchange instructions or require additional assistance, please email our customer care department on info@motorcyclestore.co.za

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.