REFUNDS FOR GOODS CORRECTLY SUPPLIED WILL SUBJECTED TO A 10% HANDLING FEE

Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by Motorcycle Store (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your Bank Account.
You are responsible for all shipping costs associated with getting your order back to Motorcycle Store.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact a Motorcycle Store if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
See below for instructions on where/how to get your return order back to us.

For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
All shipments must be made prepaid; packages shipped COD will be rejected.

Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your new gear fast!
If your exchange order qualifies for our free ground shipping offer, it will be applied.
You are still responsible for return shipping costs on your original order back to us.

Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
 Gumtree and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Motorcycle Store.

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.

Please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

Please retain your return tracking information. Motorcycle Store is not responsible for packages lost during return shipment. You will receive a confirmation email from Motorcycle Store when your return is processed which will include the full details of refund credited.